Conditions of Use

Terms and Conditions of Tabassum Promotion & Merchandising GmbH

Table of Contents

1. Scope of Application
2. Conclusion of Agreement
3. Right of Withdrawal
4. Pricing and Payment Conditions
5. Delivery and Shipping Terms
6. Retention of Ownership
7. Warranty and Liability for Defects
8. Use of Promotional Vouchers
9. Governing Law
10. Online Dispute Resolution

1. Scope of Application

These General Terms and Conditions (hereinafter referred to as "GTC") apply to all business transactions initiated via the online store operated by the company Tabassum Promotion & Merchandising GmbH (hereinafter "the Company") between the Company and any natural or legal person (hereinafter "Client"). Any deviating terms and conditions proposed by the Client are not acknowledged unless explicitly approved in writing by the Company.

A consumer in the sense of these GTC is any individual who engages in a legal transaction for personal purposes not attributable to commercial or self-employed professional activities.

A business customer is defined as any individual, legal entity, or legally recognized partnership acting in the course of their commercial or professional activities when entering into a legal agreement.

2. Conclusion of Agreement

The product listings in the Company’s online store serve as a non-binding invitation to Clients to submit a purchase offer.

By completing and submitting the online order form, the Client submits a binding offer to purchase the selected items. Alternatively, orders may be submitted in writing or via electronic mail.

The Company may accept such an offer within five working days by:

• sending a confirmation of the order by electronic mail,

• delivering the goods, or

• requesting payment from the Client.

If none of these actions occur within the stated timeframe, the offer is considered declined.

Should the Client choose a PayPal payment method, the contract becomes effective as soon as the payment process is finalized.

The agreement text will be saved and sent to the Client by email. Registered users can access their orders through their customer accounts.

Errors in the ordering process can be corrected before final submission using browser functions.

Contracts may be concluded in either German or English.

All order-related communication will generally take place via email. Clients are responsible for providing a valid and functioning email address.

3. Right of Withdrawal

Consumers are legally entitled to withdraw from the agreement under statutory conditions.

Detailed instructions are available in the Company’s withdrawal policy.

4. Pricing and Payment Conditions

All prices include the applicable statutory VAT. Any additional shipping or handling costs are itemized separately.

Deliveries outside the EU may incur additional charges such as customs duties, taxes, or bank fees, which are to be borne by the Client.

Available payment options are displayed within the online store.

Advance payments must be made immediately unless otherwise agreed.

For payment via PayPal Credit or PayPal Invoice, the Company’s receivables may be assigned to PayPal. In such cases, PayPal may carry out a credit assessment. The Company remains the point of contact for all product and delivery-related concerns.

In the case of SEPA direct debits via PayPal, the withdrawal occurs only after prior notification. If the debit fails due to the Client’s fault, any resulting fees must be reimbursed by the Client.

5. Delivery and Shipping Terms

Goods are dispatched to the delivery address provided by the Client unless otherwise agreed.

If delivery fails due to the Client's fault (e.g., incorrect address), the Client bears the additional costs. This does not apply when exercising the right of withdrawal.

Risk transfers to business Clients as soon as the goods are handed over to the shipping provider. For consumers, the risk passes only upon receipt, unless the shipping provider was independently selected by the Client without prior coordination with the Company.

If an ordered product becomes unavailable due to failure of the Company’s supplier, the Company may withdraw from the contract. In such cases, Clients will be informed without delay and refunded any payments made.

Self-collection of products is not possible due to logistical constraints.

6. Retention of Ownership

Ownership of the delivered goods remains with the Company until full payment has been received.

7. Warranty and Liability for Defects

Unless otherwise agreed, the statutory warranty regulations apply.

For business Clients:

• The Company decides on the method of remedy (repair or replacement),

• Warranty claims for new goods expire one year after delivery,

• No warranty is provided for used items,

• Replacement deliveries do not restart the warranty period.

Exceptions to these limitations include claims involving intent, gross negligence, fraudulent concealment, personal injury, or digital products requiring updates.

Recourse claims according to § 478 BGB remain unaffected.

Merchants are required to inspect goods upon receipt and report any defects immediately in accordance with § 377 HGB.

Consumers are kindly requested to report visible transport damages upon delivery. This has no impact on their legal rights.

8. Use of Promotional Vouchers

Vouchers issued free of charge as part of promotional campaigns are valid only during the specified period and can only be used in the online store.

Certain products may be excluded from voucher use.

Vouchers must be redeemed before order completion. Subsequent application is not possible.

Only one promotional voucher can be used per order.

The value of the order must be equal to or exceed the voucher amount. Remaining balances will not be refunded.

If the voucher does not fully cover the purchase amount, the difference must be paid using the available payment methods.

Voucher values are neither payable in cash nor subject to interest.

If the Client returns items purchased with a voucher, the voucher will not be reissued.

Vouchers are transferable unless the Company has knowledge of misuse or a lack of authorization by the redeemer.

9. Governing Law

The laws of the Federal Republic of Germany apply exclusively, with the exception of UN sales law. For consumers, this choice of law only applies insofar as it does not deprive them of mandatory consumer protection laws of their country of residence.

10.  Online Dispute Resolution

10.1.The Company is neither obligated nor willing to participate in dispute resolution procedures before consumer arbitration boards.